Frequently asked questions
For orders from our Shop
Can I get a different size art print?
We can print in a range of different sizes. Please get in touch and we can get you a custom quote.
What's your shipping timeframe?
For print orders from our shop we aim for delivery within 3 - 5 days of your order. For customised prints it's 3 - 5 days once the artwork is approved.
For pre-order fundraisers it takes 5 - 10 days to print once the order is finalised.
NZ Post will do their best once they receive your order from us.
Check out our Shipping and return page for more information.
Can I customise any of the prints?
Absolutely, get in touch and let's work together.
Can you post overseas?
We only offer shipping to New Zealand at this stage. We will add international print partners soon.
What's your returns policy?
We want our customers to be happy all the time. That's why we offer an easy 7 day replacement policy. Lost, damaged, faulty or incorrect orders are replaced for free. Please contact us within 7 days of receiving your order.
We are unable to offer refunds or replacements of orders if you change your mind or wish to swap a size as this is an on-demand service and your print is printed just for you. Please get in touch with any concerns though, we love happy customers!
Do you offer framing?
Yes we do, we'll add options into our website soon. Get in touch before purchasing in the meantime and we can provide a quote.
For fundraising pre-orders
How can Prints of Rowing raise funds for our club?
We work with you to create the products you want to sell.
We set up a pre-order page on our website and give you promotional graphics to share.
You send your whānau, friends and supporters here to shop while the pre-order is open. We handle the orders and payment.
We can print onto a huge range of products including fine art prints, tea towels and tote bags.
What's the shipping timeframe
For print orders from our shop we aim for delivery within 3 - 5 days of your order. For customised prints it's 3 - 5 days once the artwork is approved.
For pre-order fundraisers it takes 5 - 10 days to print once the order is finalised.
NZ Post will do their best once they receive your order from us.
Check out our Shipping and return page for more information.
What about other sports clubs?
We design and print fundraising products for any sports club or group that needs to raise money. Please get in touch to discuss.
When does my club receive the funds?
When your pre-order fundraiser is complete you send us an invoice for the 20th of the following month for your share of the profit.
What does pre-order mean?
A pre-order fundraiser has a start and end date.
Your supporters place orders during that time and once it closes, if the minimum order volume is met, we send the products to you to distribute and pay out your profit.